Remote Customer Service Representative
Job Title: Full Time Remote Customer Service Representative
Company: Hudson Grand
Location: Remote
Job Description:
We are seeking a dedicated and enthusiastic Full Time Remote Customer Service Representative to join our team. As a Remote Customer Service Representative, you will be responsible for providing excellent customer support to our clients via email, chat, and phone. You will address inquiries, resolve issues, and ensure customer satisfaction at all times.
Responsibilities:
- Respond to customer inquiries promptly and professionally via email, chat, and phone.
- Assist customers with order placement, product inquiries, shipping information, and returns.
- Resolve customer complaints and issues in a timely and efficient manner.
- Provide product recommendations and assistance to customers as needed.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other team members to ensure seamless customer service operations.
Requirements:
- Previous experience in customer service or a related field preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in using customer service software and Microsoft Office Suite.
- Availability to work remotely and flexible hours as needed.
- High school diploma or equivalent required; additional education or training is a plus.
Benefits:
- Competitive salary
- 2-3 day work week
- Flexible remote work schedule
- Opportunities for growth and advancement
- Supportive and collaborative team environment
- Employee discounts on company products
- 25 days of Holiday - and 1 additional day for each year of service
How to Apply:
If you are passionate about providing exceptional customer service and thrive in a remote work environment, we want to hear from you! Please submit your resume and a cover letter detailing why you are the ideal candidate for this position to info@hudsongrand.com. We look forward to reviewing your application!
If you didn’t find any of the available positions suitable, make sure to send us an email and we’ll keep you posted on more opportunities in the future.